Managed Services Software

• We utilize SysAid management software which is an industry-leading suite of web-based IT software tools that automates processes for help desk, asset control, remote management, reporting, and monitoring.
• The Help Desk module manages Service Requests for your IT resources, keeping track of work done, time spent, and a history of problems/fixes for a particular device
• Using the Asset Control Module, we can keep physical inventories of systems, software inventories of systems, and see detailed listings of internal components of specific devices
• The software allows for remote management using either VNC or RDP
• Detailed reports can be created and emailed to customers, technicians, or managers in charge of keeping track of your IT resources
• Monitoring of critical network resources can enable problems to be fixed before they result in down time